Legal

Privacy Policy

How we collect, use and protect your personal information. Last updated: [Date].

1. Introduction

Your privacy matters to us. This Privacy Policy explains how [Legal Entity Name], trading as Abdu, in association with EPIC Properties (“we”, “us” or “our”), collects, uses, shares and protects your personal information when you use this website or contact us about property services.

By using this website or submitting your details, you acknowledge that you have read this policy. If you do not agree with it, please do not provide your personal information.

2. Who We Are

We are a real estate advisory based in Dubai, United Arab Emirates, helping buyers, sellers and investors with off-plan and ready properties. For the purposes of applicable data protection law, we are the controller of the personal data described in this policy.

Registered address: [Office address], Dubai, United Arab Emirates. Contact: [email@example.com].

3. Information We Collect

Depending on how you interact with us, we may collect:

Contact details: your name, email address, phone or WhatsApp number and country of residence.
Enquiry details: your property preferences, budget, timeline and any message you send.
Transaction information: identity and financial documents needed to complete a purchase or sale. [Confirm what you actually request.]
Technical data: IP address, browser type, device information, pages visited and referring website.
Communication records: emails, calls and messages exchanged with us.

4. How We Collect It

We collect information:

Directly from you, when you fill in a form, call, email or message us.
Automatically, through cookies and similar technologies when you browse the website.
From third parties, such as developers, partner agencies, portals or referrers, where you have engaged with them and they share details with us.

5. How We Use Your Information

We use your information to:

Respond to your enquiries and arrange viewings or consultations.
Recommend properties and opportunities that match your goals.
Prepare and process property reservations, agreements and transfers.
Send updates, market insights and offers you have asked for or agreed to receive.
Improve our website, services and marketing.
Meet legal and regulatory obligations, including anti-money laundering checks.

6. Legal Basis for Processing

We process your personal data where you have given consent, where it is necessary to take steps at your request before a transaction or to perform a contract with you, where we have a legitimate interest in running and improving our business, and where the law requires it.

[Reference the applicable data protection law, for example the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and confirm the legal bases with your legal adviser.]

7. Sharing Your Information

We do not sell your personal data. We may share it with:

Developers and property owners, to process reservations and purchases you have requested.
Banks, mortgage brokers and legal or conveyancing partners, where you ask for their services.
Service providers who help us run the website, email, CRM and analytics.
Government and regulatory bodies, such as the Dubai Land Department, where required by law.

Where we share data, we aim to limit it to what is necessary and require appropriate protections.

8. Cookies and Analytics

We use cookies and similar technologies to make the website work, remember your preferences and understand how visitors use it. [List the tools you use, for example Google Analytics, Meta Pixel and the site cache plugin.]

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

9. Marketing Communications

With your consent, we may contact you by email, phone or messaging apps, including WhatsApp, about properties, launches and market updates. You can opt out at any time by replying “STOP”, using the unsubscribe link, or contacting us using the details below.

10. International Transfers

We work with clients in the UAE and abroad, including non-resident and overseas investors. Your information may therefore be processed or stored in countries outside your own. Where this happens, we take reasonable steps to keep it protected in line with applicable law. [Confirm where your systems and providers are located.]

11. Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, or as required by law, for example to keep transaction records. [State your retention periods, such as enquiry records for X years and transaction records for X years.]

12. Data Security

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive documents over unsecured channels.

13. Your Rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete your data or restrict how we use it.
Object to certain processing, including direct marketing.
Withdraw your consent at any time.

To exercise these rights, contact us using the details below. We may need to verify your identity first.

14. Children's Privacy

This website is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with information, please contact us and we will delete it.

15. Changes to This Policy

We may update this policy from time to time. The current version is always published on this page with its revision date. If we make significant changes, we will take reasonable steps to let you know.

16. Contact Us

For questions about this policy or to exercise your rights, contact us:

Email: [email@example.com]
Phone / WhatsApp: [+971 00 000 0000]
Address: [Office address], Dubai, United Arab Emirates

Questions About Your Data?

To access, update or delete your information, or to ask how we use it, get in touch and we will help.